Giving feedback or making a complaint
Victims can find it difficult and frustrating to talk to government agencies about problems or questions they have with an agency or the justice system in general. Often those problems or questions will involve more than one justice sector agency so getting a coordinated response can be hard. Despite this, it is important that agencies hear what victims have to say.
The Code says that organisations that provide services to victims must make it easy for victims to give feedback or make a complaint.
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